The Next Step Forward in Mobility

Frequently Asked Questions

Frequently Asked Questions: UPWalker Lite (I100)


How much does the UPWalker Lite cost?


The current price of the UPWalker Lite is $545.Price includes free shipping and handling (a $59.99 value) as well as several accessories, including a personal item bag, a beverage holder and a backrest support which normally cost $42 in total. That amounts to a total savings of over $100.00.


Does the price include tax?


Tax is only charged in CA and TX.


How does the price of the UPWalker Lite compare with other walkers/rollators?


The UPWalker Lite’s price reflects the fact that it is a truly revolutionary mobility product designed and produced to be durable with quality workmanship and benefits not found in other walkers.


What accessories will my UPWalker Lite come with?


The UPWalker comes with a personal item bag, a beverage holder and a backrest support for sitting.


When would I receive my UPWalker Lite (Shipping and Handling time)?


With our free standard shipping and handling you should receive your UPWalker Lite in 8 to 12 business days in the continental US. If you wish to receive your UPWalker Lite sooner, you can choose 6 business day expedited processing for an additional $49.99 or 3 business day rush shipping for an additional $150. Delivery to Hawaii and Alaska is at a cost of $130 which will arrive in 3 business days. We do not ship to U.S. Territories, APO/FPO, Canada or other international addresses.


Is there any way to get the UPWalker Lite to me sooner?


If you wish to receive your UPWalker sooner, you can choose 6 business day expedited processing for an additional $49.99 or 3 business day rush shipping for an additional $150.


What forms of payment do you take?


Major credit cards (MC, AMEX, Visa, and Discover).


Can I pay by check?


We do not accept checks, but do you have a debit card? If so, we can use that.


Do you offer a multi-pay plan?


We currently offer financing options to qualified buyers. See our website getupwalker.com for additional information.


Where can I go to get additional information on the UPWalker?


Additional information can be found at www.upwalkerlite.com. Or you can call the company at 877-488-0822 and they will send you information.


Are there any stores in my area where I can see an UPWalker Lite?



Please see the Store Locator tab at www.lifewalkermobility.com to search for a dealer nearest you.


Can you send me some literature on the UPWalker Lite?


Please see www.upwalkerlite.com where you can see and download a factsheet on the UPWalker Lite or call the customer service number at 877-488-0822 and they will send you additional information. Or you can provide your email address and we will email you a factsheet.


Product Description


What is the UPWalker Lite?


The UPWalker Lite is a lighter and smaller model of the original UPWalker, the revolutionary new mobility product that enables users to walk upright in a safer, more secure posture as compared to traditional walkers and rollators that cause users to hunch over. Compared to the original UPWalker, the UPWalker Lite is easier to maneuver in tighter spaces, easier to lift and transport better and suited for smaller, frailer users.


What are benefits of the UPWalker Lite?


Like the original UPWalker, the UPWalker Lite improves mobility and increases independence for the elderly and mobility challenged. According to clinical research, the unique design of the UPWalker reduces pain in the wrists, back and leg joints as compared to traditional walkers, and the upright position enables the user to walk farther with less effort.


How does the UPWalker Lite restore dignity?


Because you are able to walk using upright posture, you are able to look straight at your friends and loved ones without being hunched over looking at the ground.


The UPWalker Lite looks complicated. Is it easy to use?


The UPWalker Lite was designed with user convenience in mind and arrives fully assembled with an easy-to-follow User Guide. Using the UPWalker Lite requires no more than a few steps to open and close and to use for walking or sitting.


Is any assembly required?


No, the UPWalker Lite comes fully assembled with an easy-to-follow User Guide. It can be removed from the box, adjusted to your personal desire and used immediately.


Who makes UPWalker Lite?


The UPWalker was designed and developed by LifeWalker Mobility Products of San Diego, California. To learn more about the company go towww.lifewalkermobility.com.


Where does the UPWalker Lite ship from?


The UPWalker ships from Los Angeles, California.


Where is the UPWalker Lite made?


The UPWalker was developed and designed in the US and is manufactured In China.


Product Features (also see optional accessories in “Accessories” section below)


Does the UPWalker Lite include a seat?


Yes, the UPWalker Lite includes a fabric seat. Also comes with comfortable backrest support for sitting.


Does the UPWalker Lite include a bag or basket?


Yes, the UPWalker Lite comes standard with a personal item bag that attaches to the front of the frame. Also available as an option is a shopping bag (larger bag with carry handles for shopping.)


What are the sizes of those bags?


Standard personal item bag: 17 inches wide x 4 inches deep x 11 inches high.

Shopping bag: 18 inches wide x 11 inches deep x 12 inches high.


What material(s) is the UPWalker Lite made of?


The sturdy frame is made from aluminum alloy and other quality materials including composite plastic and polyurethane. Many of these materials are used in the automobile and aircraft industries.


What colors are available?


Graphite gray.


Are other colors available by special order?


No, not now.


Product Function


Does the UPWalker Lite come with brakes?


Yes, with comfortable ergonomic handles. Brakes stop rear wheels.


Brakes also function as parking brake for sitting or standing from seated position.


Does one brake stop both wheels?


No, they function independently and brake only one wheel each.


Does the UPWalker Lite come with reverse brakes?


No.


Does the UPWalker Lite include parking brakes?


Yes.


Is the UPWalker Lite one size fits all, or is it adjustable?


The UPWalker Lite has easily adjustable-height armrests for different user heights.


Does the height of the armrests adjust independently of each other?


Yes.


What is the height range for UPWalker Lite users?


4 feet 7 inches to 5 feet 10 inches.


What is the maximum / minimum height of the armrests?


45 inches maximum / 34 inches minimum.


How much can a user of the UPWalker Lite weigh?


Up to 300 pounds.


How high off the ground are the sit-to-stand assist handles?


27 inches.


Do the wheels lock in place?


The rear wheels are locked in place. The front wheels pivot.


Does the UPWalker Lite come with safety reflectors so one can be more easily seen at night?


Yes, on the front wheels, and you can order an optional attachable flashlight/taillight if used at night.


UPWalker User Benefits


What are the benefits of the UPWalker?


The UPWalker enables you to walk with upright posture in a safer, more secure manner than with conventional walkers and rollators. Using the UPWalker gives you greater freedom and independence. The UPWalker has been shown in a research study to reduce back, wrist and lower limb pain and enable the user to walk farther with less effort.


Is the UPWalker safer than traditional walkers and rollators?


A research study found that users of the UPWalker felt safer and more secure than they did with a walker or rollator.


Will the UPWalker relieve my pain?


The UPWalker has been shown in a research study to unload body weight from the lower limbs and reduce back and lower limb pain as a result. The upright armrests also reduce pain in the wrists and hands that can occur with traditional walkers and rollators, especially if you have arthritis.


I have (PD/MS/Stroke)…can I use the LifeWalker?


Yes, we have found that people with disorders that affect their gait or their balance benefit from using the UPWalker. The stable, sturdy platform of the UPWalker provides support and an added sense of security that can carry over to improved mobility. If you are working with a therapist, caregiver or physician, you may want to check with them on their opinion of the potential benefits of the UPWalker.


Is the UPWalker suitable for rehabilitation after surgery or injury?


Yes, physical therapists often encourage use of the UPWalker when assisted mobility is needed.


Which medical institutions use the UPWalker?


Many hospitals, rehabilitation facilities and physical therapists have found benefits with and use LifeWalker products.


Can I get an UPWalker for my rehab clinic?


The UPWalker is well-suited for use in rehab clinics. If you have a rehab facility in your area that you would like us to contact to see if they want to consider it, please call our marketing department at 877-488-0822 and provide that information.


Product Specifications


How much does the UPWalker Lite weigh?


15.5 pounds; 17 pounds with the backrest and personal item bag.


What are the dimensions of the UPWalker Lite?


29 inches long (wheel base) x 24.8 inches wide (outside width).


What is the inside width of the UPWalker?


18 inches.


What is the narrowest door opening that the UPWalker can pass through?


The UPWalker Lite is 24.8 inches wide and will go through most doorways.


What are the dimensions of the UPWalker Lite when folded for storage?


29 inches long x 8.5 inches wide x 40 inches high.


What are the dimensions of the seat?


18 inches wide x 10 inches deep.


What is the height of the seat from the ground?


21.5 inches from the ground.


How large are the wheels?


8 inch diameter on the front; 6 inch diameter on the rear.


What material are the wheels made of?


PVC (not inflated).


What material are the armrests and handles made of?


A comfortable foam polyurethane material.


What are the dimensions of the box?


The box measures 30 inches long x 9 inches wide x 41 inches high.


What is the shipping weight?


The shipping weight is 23 pounds.


Product Use and Convenience


Can I transport the UPWalker Lite in my car?


Yes, the UPWalker Lite folds easily for storage and transport. It fits in the trunk or back seat of most cars.


Will it fit in my car?


We have found that the UPWalker Lite fits in most cars, unless it is a very small compact car trunk. You can measure the inside of your trunk to be certain. Some people find it easier to place the UPWalker in the back seat of their four door car.


Can I use the UPWalker Lite in my home?


The UPWalker Lite is designed for everyday use in the home or living facility. It will go through standard sized doorways and is easy to maneuver on a variety of surfaces. The UPWalker includes numerous features that make its use indoors comfortable, convenient and safe.


Can I use the UPWalker outdoors?


The UPWalker Lite also works outdoors. The UPWalker includes a seat with backrest, personal item bag and beverage holder that will make your outdoor walking experience convenient and comfortable.


Is the UPWalker designed for user comfort?


The UPWalker is ergonomically designed for user comfort. The UPWalker can be adjusted for the user’s height. Soft materials are used in the armrests and handholds.


Accessories


What accessories come standard with the UPWalker Lite?


The current offer includes a personal item bag, a beverage holder and a backrest support.


What optional accessories are available on the UPWalker?


Optional items include:

o Luxury personal item bag [priced at $29.99].

o Shopping bag [priced at $19.99].

o Safety flashlight/taillight [priced at $19.99].


Insurance Coverage/FDA


Does Medicare cover the UPWalker?


The UPWalker is sold as a cash pay product. You would need to check with your insurance provider to pursue reimbursement.


Will my private insurance cover the UPWalker?


The UPWalker is sold as a cash pay product. You would need to check with your insurance provider to pursue reimbursement.


Can this be covered under my Flexible Spending or HSA account?


Walkers and rollators are eligible but we suggest you speak with the administrator of your plan to determine coverage.


Can the UPWalker be prescribed by my doctor?


Yes, your doctor can prescribe the UPWalker as medically necessary depending upon your diagnosis.


Is the UPWalker FDA approved?


The UPWalker is a Class I device registered with the FDA. FDA approval is not required.


Satisfaction Guarantee and Return Policy


What if I am not happy with my UPWalker Lite?


We offer a 30-day satisfaction guarantee. If you are not satisfied with your UPWalker Lite we will refund you the purchase price and shipping and handling charges if incurred at the time of purchase. Return authorization must be made within 30 days of receipt. The unit must be in original “like new” condition and not damaged in any way. Some restrictions apply. The customer is responsible for the cost of return shipping and handling and the return is subject to a $65 restocking fee.


What is the return policy?


Customers may return their UPWalker Lite and UPWalker accessories within the 30-day satisfaction guarantee period.The cost of shipping the returned product will be the responsibility of the customer and the product must be packaged in the original UPWalker packaging materials when received by LifeWalker. The return is also subject to a $65 restocking fee. To return your UPWalker, you must contact LifeWalker in advance. To do so, please send an email to customerservice@lifewalkermobility.com stating your desire to return the product and your reason for returning the product, along with stated confirmation that the product is not damaged. LifeWalker will then contact you via reply email to authorize return shipping. Or you can call LifeWalker at 866-588-1845. Returned products must be in original “like new” condition and not damaged in any way. Net refunds will be provided following receipt and inspection of the returned product by LifeWalker.


How do I return the UPWalker Lite?


To return your UPWalker, you must first contact LifeWalker to receive authorization to return either via email at customerservice@lifewalkermobility.com or by phone at 866-588-1845.


How much does it cost to return the UPWalker Lite?


The cost of return shipping is the responsibility of the customer. The cost to return the UPWalker Lite will depend in part on where you live and your mode of shipping. UPS would be able to give you an estimate based on shipping box size and weight):

The box measures 30 inches long x 9 inches wide x 41 inches high.

The shipping weight is 23 pounds.


What is your refund policy?


Once your return is received, it will be processed within 10 business days. LifeWalker will not be responsible for loss or damage of return shipments. A credit for the refund less the $65 restocking fee will be issued to your original method of payment within 7 business days of completion of return processing. If we receive your item back in our warehouse and it does not meet our return policy terms, then we may not issue you a refund or send you a replacement.


Where will I be able to get product support and repairs?


For support on the UPWalker Lite call 866-588-1845.


What are your customer service business hours?


Monday to Friday 7:00 am to 7:00 pm Pacific Time.


Warranty Information


What is the Warranty on the UPWalker Lite?


LifeWalker Mobility Products stands firmly behind our commitment to provide premium quality products. Our standard warranties represent our confidence in the materials and workmanship of your new UPWalker Lite.

The frame of the UPWalker Lite is warrantied to be free from defects in material and workmanship, under NORMAL use, for the lifetime of the original consumer purchaser when purchased from LifeWalker Mobility Products or an authorized LifeWalker Mobility Products dealer. Accessories and non-durable components such as wheels, brakes, seat, handgrips, and armrests, which are susceptible to normal wear and tear and subject to periodic replacement, are warrantied for six (6) months.

During these warranty periods, our warranties cover all parts, labor and shipping for repairing the UPWalker. Our warranties expire on their respective anniversaries and immediately upon any sale or transfer of ownership or use of the product to another person.


Our warranties do not cover the following:


A product that was modified or repaired without prior written authorization from LifeWalker Mobility Products or an authorized LifeWalker Mobility Products dealer.

Problems arising from:

o User negligence.

o Any failure to adhere to the UPWalker user and maintenance

o instructions.

o Any abuse or misuse of the product for purposes other than

o those specified in the UPWalker User Guide.

Routine brake adjustments.


Do you warranty your accessories?


Yes, against manufacturing defects for 6 months. Does not cover wear and tear use.

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